MaidCentral - Notice history

All systems operational

MaidCentral Web - Operational

100% - uptime
Jun 2026 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2026
Jul 2026
Aug 2026

QuickBooks Sync - Operational

Payments - Operational

Text Messaging - Operational

Email Notifications - Operational

Notice history

Aug 2026

Slower load times and errors for some users
  • Resolved
    UTC
    Resolved
    Service is fully restored.
  • Identified
    UTC
    Identified
    Between 1:24pm and 1:53pm ET on August 4, an administrative cleanup task held a database lock that slowed the app for many users. Time clock check-in and check-out was the most affected. The issue cleared on its own at 1:53pm ET and a fix is going to production tonight.

Jul 2026

No notices reported this month

Jun 2026

QuickBooks syncing delayed for one customer
  • Resolved
    UTC
    Resolved
    Fixed — we moved this syncing to a paced background process so it can no longer exceed QuickBooks' limits, and verified sync error rates returned to normal. No customer data was affected.
  • Identified
    UTC
    Identified
    QuickBooks syncing was delayed and some syncs failed for one customer whose sync volume exceeded QuickBooks' request limits. Other customers were not affected.
Some QuickBooks customers were missing for some companies
  • Resolved
    UTC
    Resolved
    We identified an issue where some of your customers from QuickBooks Online were not appearing in your account. QuickBooks sends us your customer list in batches. In certain cases, QuickBooks returned a batch that was smaller than the size it was asked for — an unexpected behavior on QuickBooks’ side. Because that short batch signaled there was no more data to send, the remaining customers weren’t pulled in during that sync. This only affected accounts with a large number of QuickBooks customers, and only when QuickBooks returned one of these unexpectedly short batches. Many partners were never affected. We’ve since strengthened how our integration handles QuickBooks’ batching so this can’t happen again.
  • Investigating
    UTC
    Investigating
    We are investigating reports that some customers imported from QuickBooks are not appearing in customer lists for some companies.
MaidCentral was slow for about an hour
  • Resolved
    UTC
    Resolved
    Resolved around 4:35 PM ET the same day. We replaced the maintenance task with a lighter nightly version that is hard-capped so it cannot run into business hours again. No customer data was affected.
  • Identified
    UTC
    Identified
    MaidCentral pages loaded slowly or timed out starting around 3:37 PM ET. A behind-the-scenes maintenance task overran into business hours and crowded out customer work.

Jun 2026 to Aug 2026

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