MaidCentral - Notice history

We are investigating errors and slow response times affecting some users and will update shortly.

A card payment provider is experiencing an outage. MaidCentral itself is up. Some card payments may fail until the provider recovers.

We are investigating errors and slow response times affecting some users and will update shortly.

QuickBooks sync was unavailable from 4:00 PM to 11:00 PM ET on Sept 1 due to an outage at Intuit. Invoice and tip sync to QuickBooks failed during this window and resumed automatically once Intuit recovered. No MaidCentral data was affected.

Text message (SMS) delivery was intermittently failing from 12:00 PM to 1:30 PM ET on Sept 1 due to an outage at Twilio, our SMS provider. Some appointment reminders and text messages may have failed or been delayed during this window. No MaidCentral data was affected.

Between 1:24pm and 1:53pm ET on August 4, an administrative cleanup task held a database lock that slowed the app for many users. Time clock check-in and check-out was the most affected. The issue cleared on its own at 1:53pm ET and a fix is going to production tonight.