MaidCentral - Text message delivery was intermittently failing due to a Twilio outage – Incident details

All systems operational

Text message delivery was intermittently failing due to a Twilio outage

Resolved
Partial outage
Started about 1 month agoLasted 1 hour 30 minutes

Affected

Text Messaging

Partial outage from 4:00 PM to 5:30 PM

Updates
  • Resolved
    UTC
    Resolved
    Twilio restored service at 1:30 PM ET and text message delivery returned to normal.
  • Identified
    UTC
    Identified
    Text message (SMS) delivery was intermittently failing from 12:00 PM to 1:30 PM ET on Sept 1 due to an outage at Twilio, our SMS provider. Some appointment reminders and text messages may have failed or been delayed during this window. No MaidCentral data was affected.