MaidCentral - Slower load times and errors for some users – Incident details

All systems operational

Slower load times and errors for some users

Resolved
Degraded performance
Started 25 days agoLasted 29 minutes

Affected

MaidCentral Web

Degraded performance from 5:24 PM to 5:53 PM

Updates
  • Resolved
    UTC
    Resolved
    Service is fully restored.
  • Identified
    UTC
    Identified
    Between 1:24pm and 1:53pm ET on August 4, an administrative cleanup task held a database lock that slowed the app for many users. Time clock check-in and check-out was the most affected. The issue cleared on its own at 1:53pm ET and a fix is going to production tonight.