MaidCentral - MaidCentral was slow for about an hour – Incident details
All systems operational
MaidCentral was slow for about an hour
Resolved
Degraded performance
Started about 1 month agoLasted about 1 hour
Affected
MaidCentral Web
Degraded performance from 7:37 PM to 8:35 PM
Updates
Resolved
Resolved
Resolved around 4:35 PM ET the same day. We replaced the maintenance task with a lighter nightly version that is hard-capped so it cannot run into business hours again. No customer data was affected.
Identified
Identified
MaidCentral pages loaded slowly or timed out starting around 3:37 PM ET. A behind-the-scenes maintenance task overran into business hours and crowded out customer work.