Resolved around 4:35 PM ET the same day. We replaced the maintenance task with a lighter nightly version that is hard-capped so it cannot run into business hours again. No customer data was affected.
Identified
UTC
Identified
UTC
MaidCentral pages loaded slowly or timed out starting around 3:37 PM ET. A behind-the-scenes maintenance task overran into business hours and crowded out customer work.